Getting Started and Connections
Learn how to install AnyDesk, identify a remote device, send a request, and establish your first session.
- Install and open AnyDesk
- Enter a remote device address
- Accept or reject a session request
AnyDesk Help Center
AnyDesk Help Center
Find guidance for installing AnyDesk, starting remote sessions, configuring permissions, enabling unattended access, transferring files, managing licenses, and resolving connection or performance issues.
Common help topics
Browse AnyDesk guidance by setup task, remote session feature, administration need, or connection problem
Help Categories
Choose the topic that matches your task
Move from basic installation and connection setup to advanced permissions, deployment, and endpoint administration.
Accounts, Licenses and Billing
Review account access, license activation, subscription information, user assignment, and organization settings.
- Activate and assign licenses
- Review account and subscription details
- Manage licensed users
Remote Session Features
Configure screen viewing, keyboard and mouse control, file transfer, clipboard access, remote printing, chat, and recording.
- Set remote control permissions
- Transfer files between devices
- Use supported collaboration tools
Unattended Access and Administration
Set up ongoing access to authorized computers, servers, and endpoints while controlling users, devices, and permissions.
- Configure unattended access
- Manage devices and address books
- Apply access and permission policies
Connection Troubleshooting
Investigate offline devices, connection timeouts, black screens, input restrictions, slow sessions, and authentication problems.
- Check networks and firewalls
- Resolve screen and control issues
- Improve session responsiveness
Enterprise Deployment and Support
Plan custom client deployment, device grouping, user permissions, license allocation, and structured remote support workflows.
- Deploy custom AnyDesk clients
- Organize users and endpoints
- Review enterprise service options
First Connection
Start an AnyDesk session in three steps
Open AnyDesk on both devices
Confirm that the local and remote devices are online and display an AnyDesk address.
Enter the remote address
Type the address of the target device and send a remote session request.
Approve access and permissions
The remote user accepts the request, or an authorized user completes unattended access authentication.
Connection and Performance
Connection failed, screen black, or session slow?
Confirm that both devices are online, then review network access, firewall rules, proxy settings, operating system permissions, and display quality.
- Confirm the remote device is online and accepting sessions
- Review firewall, proxy, allowlist, and security software settings
- Check screen capture, accessibility, and input control permissions
Enterprise Administration
Configuration guidance for IT administrators
For multiple users and endpoints, focus on custom clients, unattended access, address books, device groups, permission policies, and license allocation.
- Configure and distribute clients for different user groups
- Define access rules for users, devices, and support teams
- Manage licenses, endpoint lists, and remote support workflows
FAQ
AnyDesk setup and troubleshooting FAQ
How do I connect to another computer with AnyDesk?
Open AnyDesk on both devices, enter the address shown on the remote computer, and send a connection request. The remote user must approve the session and select the allowed permissions.
How do I configure unattended access?
Enable unattended access on the remote device and create an access password that meets the required security rules. Authorized users can then authenticate without someone accepting each request.
Why can I see the remote screen but not control it?
The remote user may not have granted keyboard and mouse control, or the operating system may require additional accessibility or input permissions. Review both the session profile and system privacy settings.
What should I check when an AnyDesk connection fails?
Confirm that both devices are online and that AnyDesk is running. Then review firewall rules, proxy settings, security software, network allowlists, and whether the remote device accepts incoming sessions.
Can AnyDesk transfer files between devices?
File transfer is available when supported by the clients, operating systems, and active session permissions. If it is unavailable, check storage access and file transfer permissions on the remote device.
How can an organization manage users, devices, and licenses?
Depending on the selected license and deployment model, organizations can manage licensed users, endpoints, address books, custom clients, permissions, and remote support workflows.
Start with the AnyDesk client for your device
Choose the appropriate client, complete the required system permissions, and connect to an authorized remote computer, server, or mobile device.