This Privacy Policy applies to this website and related AnyDesk product information, desktop and mobile applications, download requests, trial applications, help content, sales communications, customer support, and other directly connected service channels. Certain products, deployment models, regions, or third-party platforms may also be governed by additional privacy notices, contractual terms, or local legal requirements. Where another notice applies to a specific service, it should be read together with this policy.
Depending on the pages you visit, the features you use, and the requests you submit, information may include your name, email address, telephone number, company or organization, job title, account details, inquiry content, support tickets, trial information, and communication history. Technical information may also be processed, including IP address, browser type, operating system, application version, device identifiers, language and time-zone settings, network information, access logs, error reports, and crash diagnostics. Website navigation, page interactions, downloads, and feature usage may also be recorded. Information handled during a remote session depends on the selected product functions, deployment model, system permissions, and applicable agreement.
Information may be used to provide, operate, maintain, and improve the website and related services; process account, download, trial, and sales requests; manage customer relationships; respond to technical support and security incidents; analyze product and website performance; prevent fraud, misuse, and unauthorized access; comply with contractual or legal obligations; and protect legitimate interests. Where consent is required for marketing communications, optional cookies, or another specific activity, consent may be requested before that processing begins. The applicable legal basis may include contract performance, steps requested before entering a contract, compliance with legal obligations, legitimate interests, service security, or valid consent.
Information may be shared only where reasonably necessary for the relevant purpose. Recipients may include providers of website hosting, cloud infrastructure, communications, payment processing, analytics, customer support, security monitoring, auditing, compliance, or professional advisory services. These providers should process information only for the agreed purpose and within the necessary scope. Information may also be disclosed when required by law, regulation, legal proceedings, regulatory requests, fraud prevention, security investigations, corporate restructuring, or the protection of legal rights. Sharing will not be expanded without an appropriate purpose or legal basis.
Because infrastructure, operations, or service providers may be located in different countries or regions, information may be transferred to and processed outside your place of residence. Where international transfers occur, appropriate contractual, technical, or organizational safeguards may be used as required by applicable law. Retention periods depend on the purpose of processing, the duration of an account or contractual relationship, support requirements, security reviews, dispute resolution, and legal obligations. When information is no longer required, it may be deleted, anonymized, aggregated, or otherwise handled in accordance with applicable requirements.
Reasonable technical and organizational safeguards may be used to reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse. These measures may include identity and access controls, authentication, logging, network protection, internal procedures, and least-privilege access. No internet transmission, remote connection, or digital storage system can be guaranteed to be completely secure. Depending on applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to certain processing; withdraw consent; or submit a complaint to an appropriate authority. Identity verification may be required before a request is completed in order to protect accounts and information.
The website may use cookies, local storage, pixel tags, or similar technologies to provide essential functions, remember language or interface preferences, protect access, analyze website performance, and measure service effectiveness. Essential cookies may be required for normal operation, while analytics, personalization, or marketing technologies may require consent under applicable rules. You can manage some cookies through your browser or device settings, although disabling them may affect page display, login status, or other functionality. This policy may be updated to reflect service, technology, operational, or legal changes. Questions about information processing or privacy rights may be submitted through the contact details below.